Below FAQ are some common concerns of our clients before purchasing the products. If you have other questions, please just send it to grencian.official@gmail.com.
- All
- Pre-Sale Questions
- Product Questions
- After-Sale Questions
Pre-Sale Questions
We currently ship to the United States. International shipping to other countries is not available at this time.
Yes, for large or bulk orders, please email grencian.official@gmail.com to discuss availability and special pricing.
There is no minimum order quantity for regular purchases. However, for custom designs, a minimum order of 1000 pieces applies.
Product Questions
Our plates are made from high-quality, food-grade materials. We offer recyclable paper plates.
Yes, we prioritize eco-friendly materials. Our napkins are made from recycled materials, and our plates are recyclable.
We offer various sizes: 7 inch paper plates， 9 inch paper plates， 10 inch paper plates， 12 inch paper plates.
Our paper plates are microwave safe for reheating purposes up to 2 minutes. However, we recommend checking the product description for specific items.
Yes, our plates are designed to hold both hot and cold foods. They are leak-resistant and sturdy enough for most party foods and beverages.
Yes, most of our designs come in coordinated sets. You can find matching items in each product collection.
Yes, our napkins are designed to be lint-free and soft, making them perfect for both practical use and decoration.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
After-Sale Questions
We accept returns of unopened products within 30 days of purchase. The items must be in their original packaging and condition.
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on our website.
Please take photos of the damaged items and contact our customer service team within 48 hours of receiving your order. We'll arrange a replacement or refund.
Orders can be modified or canceled within 2 hours of placement. After this window, orders enter our fulfillment process and cannot be changed.
Contact our customer service team with your order number and reason for refund. Approved refunds are processed within 3-5 business days.
Contact customer service immediately with your order number and a list of missing items. We'll verify and ship the missing items as soon as possible.
You can reach our customer service team through: Email: support@grencian.com